Three ways, and they are not the same

Which to use

If it does not deserve an email to two hundred people, it is a notice. Emailing about everything is the fastest way to make people stop reading them.

If a member writes

Answer, even if only to say you are looking into it. Somebody who writes and gets no reply does not write again, and then you find things out in the bar.

Before the first email

If none go out, it is almost always the sender address. Tell whoever administers the site: there is a warning in the panel that explains it and says where to change it.